FP’s strength lies in our ability to develop interactive and experiential board-game programmes that accelerate learning using all 3 VAK learning styles (visual, auditory and kinesthetic) which has proven to be very effective.

Since 2007, we have worked with our bank clients to customise corporate training relating to Business and Financial Acumen, Basic Accounting and Reconciliation and Processes’ Risks and Controls for the Operations and Technology department. The BAR programme has been effective in helping our client improve operational data quality and risk awareness culture so that their staff becomes more alert and sensitive to operational risks within their portfolio of work. A new board-game has now been developed to focus on process risks and controls, which can be use to address different products and services offered by bank under the “Mitigating Processes’ Risk & Control” programme;

One of our client has ‘ear-marked’ the training as one of its core programmes to be attended by all staff from their Ops & Tech department (1500 in total). So far, more than 400 Ops & Tech staff has completed the training since 2007, with another 100 going through it annually. We have also been requested to bring the suite of training to their staff in the overseas subsidiaries, especially the China subsidiary in 2010.

Below you will find more details on the list of experiential and interactive training programmes we’ve developed for our banking clients.

1. Basic Accounting and Reconciliation (BAR)

This highly interactive training is facilitated by playing a proprietary board game developed by us for the Operations and Technology departments of banks. The module equips participants with strong understanding of accounting knowledge in order to mitigate input errors into the system and enhance their ability to spot irregularities and perform reconciliation correctly.

During the workshop, participants will realise the impact of one’s error in the work flow value chain and how it affects the stakeholders of the organisation. With this high level understanding, participants will become more conscientious of the importance of good work practices and attitudes. This training has been a very effective operational risk mitigation tool for our banking clients.

Key Benefits:

Mitigate wrong input of data into IT systems due to lack of accounting knowledge;
Drives awareness on the implication of one’s poor work attitude on the financial and   reputation impact of the organization and its   stakeholders;
Link the accounting concepts used in the financial reports to staff’s daily work and processes   so that they realize the impact of their work on   the down-stream processes and financial results;
Grasps the concept of debits and credits, its relation to Income, Expenses, Assets and Liabilities, thus enhancing their ability to sport   irregularities and rectify outages and errors effectively.

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2. Business & Financial Acumen

This is a highly interactive training facilitated by playing board game. The module is effective in assisting staff within an organisation improve work efficiency and profitability through effective working capital management and identification of value drivers of the business.

This training is commonly used at managerial level to help in the understanding of finance so that managers can drive positive changes to improve working capital and capacity utilisation. It enables managers to see the ‘big picture’ of where costs are incurred and revenue created and how silo thinking and performance measures can be detrimental to organizations.

This training is also appropriate to the Enterprise Banking officer to help them improve their business and financial acumen so that they can value-add to their enterprise clients by guiding them on improvements on working capital, cash flow and profitability, thus reducing the Non-Performing Loan (NPL) risk of bank.

Key Benefits:

Reduce NPL risk of banks;
Improves business and financial acumen;
Value-add to Enterprise Banking clients by helping them improve cash flow, working capital management and profits;
Improves the bank’s image as trusted and caring “business partner” to Enterprise Banking clients, resulting in more quality referral;
Strengthen loyalty to bank and bank’s market position.

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3. Mitigating Processes’ Risks with Controls

This is a highly engaging training that allows participants to realize the type of inherent risks embedded in selected business processes covered in the training. Through the learning activities, participants will be asked to expound on the financial and non-financial impact when such risks crystallizes. Participants will then brainstorm various types of controls that should be in place to prevent such risk exposures and relate their current role to the control process.

Key Benefits:

Improves risk culture through awareness of risk and controls;
Realizes the importance of their current role in the risk management process;
Appreciates the impact (financial and non-financial) of weakness in controls;
Improves the work attitude and commitment of staff once they see the big picture;
Enhances compliance to instituted SOPs.